Accredited Short Courses/Skills Programs

Writing is one of the fundamental ways that we communicate in any business. Whether you are connecting internally with colleagues and executives or externally to clients, producing clear, effective and professional written communications is key for getting buy-in and to get your ideas across effectively.

Target audience:

This program is aimed at employees who needs to communicate in a written format as part of their job function.

Program outcomes:

During this program, learners will explore the following topics:

• Introduction to business writing
• Understanding communication and choosing the right channel
• How to overcome your fear of writing
• Understand your audience and your reason for writing
• Planning your writing
• Getting back to basics
  
  • Punctuation, grammar, sentencing and paragraphs
  • Common misused words and cliché’s
  • Using positive words and phrases
• Create a draft
• Evaluate your writing against the 5 C’s – Is it clear, cohesive, complete, concise and concrete
• Editing and proofreading your writing
• Understand different business documents and their purpose
• Business email etiquette

Unit standard: 119465
NQF Level: 3
Credits: 5

Our customers today expect premium customer service at every interaction point throughout their journey with our business. Customer service is important because it sets your business apart from your competitors and can make people loyal to your brand, products, and services for years. This program aims to equip learners with the skills needed to understand and monitor the level of service between your organization and your clients, both internal and external.

Target audience:

This program is aimed at all staff who deal with internal and external customers.

Program outcomes:

During this program, learners will explore the following topics:

• What is customer service, and where does it fit into our business?
• Challenges of customer service
• What are the perceptions we have of our clients, and what are their expectations of us?
• Understanding the service cycle and your impact on it
• Identifying the difference between internal and external clients and the importance of both
• Communicating with clients effectively
  
  • Active listening
  • Taking control of the conversation (Transactional Analysis)
  • Analyse non-verbal cues
  • Respond appropriately
• The importance of follow-through and feedback

Unit standard: 242829
Credits: 5
NQF Level: 4

Effective supervisors are critical in ensuring that operational business goals are achieved. Supervisors need to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders.

Target audience:

All supervisors, team leaders, junior and middle management

Program outcomes:

During the program, learners will explore the following topics:

What is the difference between Leadership and Management?

• The role of the supervisor in the new world of work
• Understanding different management styles and identifying your own style
• Situational leadership – different situations call for different management styles.
• The role of Emotional Intelligence in leadership
• What is Emotional Intelligence?
• Using EQ as a leadership tool
• The importance of building effective relationships with your team
• Identify the different communication styles of your team members and how to adapt to each style
• Understanding the different stages of team development
• Managing the dynamics within your team

POLC Framework – A fundamental principle of effective management

• Planning
  
  • Understanding your organisation’s mission and vision
  • Setting goals and objectives to achieve it
• Organizing
  
  • Allocate resources to meet the objectives
• Leading
  
  • Delegate tasks to the team according to the plan
  • Coordinate and motivate your team to complete the tasks
• Control
  
  • Monitor, review and evaluate activities
  • Apply corrective action where needed

Unit standard: 242822 and 242819
NQF Level: 4
Credits: 20

Workplace conflicts are common; however, when they go unaddressed, they can negatively impact productivity and teamwork. Problem-solving is an effective approach to resolving conflict.

Target audience:

This course suits any employees who need to develop their problem-solving and conflict management capabilities.

Program outcomes:

By the end of this program, learners will be able to:

• Understand conflict and why it exists
• Describe the problem solving process as a tool to resolve conflict
  
  • define a problem,
  • investigate the problem,
  • generate problem solutions,
  • implement a solution to the problem and
  • evaluate the effectiveness of the solution
• Explore Emotional Intelligence and the role it plays is solving problems and managing conflict

Unit standard: 242817
Title: Solve problems, make decisions and implement solutions
NQF Level: 4
Credits: 8

Team empowerment happens when a group of employees has the responsibility and authority to make decisions. Instead of waiting for a manager to issue instructions or approve requests, an empowered team organizes itself around a leader.

Target audience:

This course is suitable for employees who need to develop their abilities to work in a team environment and become team players.

Program outcomes:

By the end of this program, learners will be able to:

• Recognizing team member performance.
• Encouraging participation in decision-making.
• Delegating tasks.
• Reviewing decisions and the progress of delegated tasks.

Unit Standard: 15224
Title: Empower team members through recognizing strengths, encouraging participation in decision making and delegating tasks
NQF Level: 5
Credits: 4

While managers often view their work as a task or supervisory orientation, this view is an illusion. At the most fundamental level, management is a discipline that consists of five general functions: planning, organizing, staffing, leading, and controlling.

Target audience:

This course is suitable for employees who need to develop their management skills.

Program outcomes:

By the end of this program, learners will be able to:

• Explaining the basic activities involved in the management process.
• Identifying and explaining the main tasks required of managers.
• Applying the decision-making process to make a management decision.
• Analysing the application of the general management functions in a selected organisation.

Unit Standard: 14667
Title: Describe and apply the management functions of an organization
NQF Level: 4
Credits: 10

Teamwork is working collaboratively with a group of people to achieve a specific goal. It involves the combined efforts of individual members who contribute their unique knowledge and skills.

Target audience:

This course is suitable for employees who need to develop their abilities to work in a team environment and become team players.

Program Outcomes:

By the end of this program, learners will be able to:

• Demonstrating an understanding of the criteria for working as a team member.
• Collaborating with other team members to improve performance.
• Participating in building relations between team members and other stakeholders.
• Respecting personal, ethical, religious and cultural differences to enhance interaction between team members.
• Using various strategies to deal with potential or actual conflict between team members.

Unit Standard: 120379
Title: Work as a project team member
NQF Level: 4
Credits: 8

Provides guidance and instruction to a working group about a project or portfolio. They oversee delegating work, overseeing progress towards goals, and coaching team members as needed. Team leaders often serve as de facto mentors for the team, even if they don’t have a manager title.

Target audience:

This course is suitable for employees who need to develop their leadership skills.

Program Outcomes:

By the end of this program, learners will be able to:

• Explaining the role of a team leader.
• Explaining the purpose of a team.
• Contracting with a team to obtain commitment.
• Monitoring the achievement of team objectives.

Unit Standard: 242821
Title: Identify responsibilities of a team leader in ensuring that organisational standards are met
NQF Level: 4
Credits: 4

Managing your spending lets you track where and how you spend your money. Using your budget can help you see where you can improve. Saving is a key to financial independence and building wealth. Think of saving as giving a gift or paying a reward to yourself.

Target audience:

This course is suitable for any employees who need to develop their finance and budget.

Program Outcome:

By the end of this program, learners will be able to:

• Understand personal finance.
• Plan and prepare a personal budget.
• Operate a personal bank account.

Unit Standard: 243189
Title: Manage personal finances
NQF Level: 1
Credits: 8

Communication is a key skill for employee relations, especially when solving problems with colleagues, managers, or clients. Effective communication can help avoid misunderstandings, build trust, and find solutions that work for everyone.

Target audience:

This course is suitable for any employees who need to develop their communication skills to avoid conflict.

Program Outcome:

By the end of this program, learners will be able to:

• Handle and resolve a conflict in the workplace
• Identify methods to resolve conflict
• Own behaviour when in a conflict situation
• Identify different behavior in a conflict situation

Unit Standard: 9533
Title: Use communication skills to handle and resolve conflict in the workplace
NQF Level: 3
Credits: 3

Leadership is influencing a group of individuals to achieve set goals or objectives. A leader’s qualities should include at least five examples, including empathy, objectivity, transparency, accountability, responsibility, honesty, integrity, assertiveness, consistency, and reference to historical and present leaders.

Leadership roles include but are not limited to being a visionary, motivating self and others, creating synergies, facilitating a developmental environment, and being an innovator.

Target audience:

This course is suitable for any employees who need to develop their leadership skills.

Program Outcomes:

By the end of this program, learners will be able to:

• Explaining the concept of leadership.
• Differentiating between the concepts of leadership and management.
• Applying leadership techniques to individuals and teams within the work context.
• Evaluating the impact of leadership techniques applied.

Unit Standard: 242824
Title: Apply leadership concepts in a work context
NQF Level: 4
Credits: 12

The RE5 program assists individuals who will act as representatives for FSPs (Financial Services Providers) offering financial services to customers.

Target audience:

This course is suitable for any individual who studies or works in the financial services industry and wishes to obtain their RE5 certification.

Program outcomes:

By the end of this program, learners will be able to:

• Demonstrate an Understanding of the FAIS Act as a Regulatory Framework
• Contribute Towards Maintaining a FSP Licence
• Operate as the Key Individual in terms of the FAIS Act
• Adhere to the Specific Codes of Conduct (General Code of Conduct)
• Comply with Regulated Record Keeping Requirements
• Manage and Oversee the Requirements of the FIC Act and Money Laundering and Terrorist Financial Control Regulations as it Applies to the FSP
• Deal with the Complaints that have been Submitted to the Ombud for FSPs
• Operate as a Representative in terms of the FAIS Act

Unit Standard: Not applicable
Exam Preparation: Exam preparation questions included in the online platform
Examination: Excluded. Learner to book their examination at an exam centre of their choice.